Specialist immunisation services For health professionals Main navigation Australian Immunisation Handbook COVID-19 vaccines Immunisation coverage data and reports Education and training History of immunisation Immunisation schedules National and international resources NCIRS fact sheets, FAQs and other resources NCIRS webinar series Patient communication resources Specialist immunisation services SKAI - supporting health professionals NCIRS newsletters Vaccine safety For health professionals Main navigation Australian Immunisation Handbook COVID-19 vaccines Immunisation coverage data and reports Education and training History of immunisation Immunisation schedules National and international resources NCIRS fact sheets, FAQs and other resources NCIRS webinar series Patient communication resources Specialist immunisation services SKAI - supporting health professionals NCIRS newsletters Vaccine safety Immunisation specialist services provide specialised immunisation advice and care to clinicians. These services have specialised nursing and medical staff to provide clinical advice on immunisation for patients with complex or unusual medical backgrounds or who have had an adverse event following immunisation. Useful COVID-19 related resources NCIRS COVID-19 vaccines: Frequently asked questions to find answers to some COVID-19 related questions you may have. NCIRS COVID-19 vaccination: summary for immunisation providers to access the latest advice and information about related topics. NCIRS COVID-19 vaccination program in Australia to get links to the latest resources. State and territory specialist immunisation services This resource has been developed to help immunisation providers access additional advice and specialist immunisation support, both for general immunisation and COVID-19 vaccination, throughout Australia. New South Wales Advice for immunisation providers - COVID-19 immunisation NSW Immunisation Specialist Service (NSWISS) Immunisation providers are requested to email clinical questions to NSWISS at SCHN-NSWISS@health.nsw.gov.au and include a contact phone number. Responses will be provided via email or return phone call as appropriate within 1 business day. The NSWISS email inbox will be monitored Monday to Friday 9am-5pm. General public: We are unable to provide direct clinical advice to the general public. Please visit your General practitioner (GP) to discuss your specific clinical situation. Your healthcare provider is advised to contact the appropriate immunisation specialist service in your state if additional clinical support is required. NSW vaccination hub doctors can contact the immunisation fellow or specialist on call for urgent clinical support via The Children’s Hospital at Westmead switchboard on 02 9845 0000 (both during business and after hours). For urgent after-hours advice on the immediate investigation and management of serious AEFI clinicians can contact NSWISS via The Children’s Hospital at Westmead switchboard on 02 9845 0000 and ask for the on-call immunisation specialist. Advice for immunisation providers - general immunisation Health professionals are encouraged to contact their local PHU as their first point of contact. Tel: 1300 066 055 Further support: NSW Immunisation Specialist Service (NSWISS) Immunisation providers are requested to email clinical questions to NSWISS at SCHN-NSWISS@health.nsw.gov.au and include a contact phone number. Responses will be provided via email or return phone call as appropriate within 1 business day. The NSWISS email inbox is monitored Monday to Friday 9 am – 5 pm. For urgent after-hours advice on the immediate investigation and management of serious AEFI, clinicians can contact NSWISS via The Children’s Hospital at Westmead switchboard on 02 9845 0000 and ask for the on-call immunisation specialist. General public: We are unable to provide direct clinical advice to the general public. Please visit your general practitioner (GP) to discuss your specific clinical situation. Your healthcare provider is advised to contact the appropriate immunisation specialist service in your state if additional clinical support is required. Clinics The Children’s Hospital at Westmead: Specialist Immunisation Clinic for children and adolescents In person and telehealth consultations Via referral from a general practitioner Tel: (02) 9845 1414 or email SCHN-NSWISS@health.nsw.gov.au Sydney Children’s Hospital Randwick: Specialist Immunisation Clinic – (02) 9382 1470 John Hunter Hospital: Children’s Specialist Clinic (Paediatric Immunologist accepts referrals) – (02) 4921 3670 Adverse events reporting All suspected AEFI in NSW should be reported by contacting your local Public Health Unit (PHU). Tel: 1300 066 055 For COVID-19 vaccine AEFI, please refer to the NSW Health website. Victoria Advice line - general immunisation Health professionals may contact the Victorian Department of Health, Immunisation Unit by emailing immunisation@health.vic.gov.au Further support: Royal Children’s Immunisation Hotline Tel: 1300 882 924 Option 3 for general advice Monash Immunisation Service Tel: (03) 9594 6320 or 1300 882 924 Option 5 Advice line - COVID-19 vaccination For clinical advice, refer to the Victorian Department of Health Information hub – COVID vaccine https://www.coronavirus.vic.gov.au/information-hub-coronavirus-covid-19-vaccine or call the National Coronavirus Hotline Tel: 1800 020 080 Option 4: Health enquiries To access the Victorian Specialist Immunisation Services (VicSIS), please refer to the VicSIS referral form. Reporting To report serious adverse events following immunisation (AEFI), visit Surveillance of Adverse Events Following Vaccination in the Community (SAEFVIC) website or call the Coronavirus Hotline 1800 675 398 Clinics The Royal Children’s Hospital Melbourne: Specialist Immunisation Clinic including Telehealth 1300 882 924 Option 1 Monash Medical Centre (all ages) Specialist Immunisation Clinic including Telehealth 1300 882 924 Option 4 Alfred Health Specialist Immunisation Service Phone: (03) 9076 5200 Referrals can be faxed to 9076 6938 or emailed to specialistimmunisationservice@alfred.org.au Adverse events reporting A suspected AEFI in Victoria (VIC) can be reported to SAEFVIC by accessing the SAEFVIC website. Tel: 1300 882 924 Option 1 Queensland Advice line Health professionals are encouraged to contact their local Public Health Unit as their first point of contact. Further support: Queensland Specialist Immunisation Service (QSIS) – paediatric only Tel: (07) 3068 1111 Calls will be redirected to paediatric immunisation specialist Clinics Queensland Children’s Hospital (QSIS) Specialist Immunisation clinic Telehealth - (07) 3068 1111 Queensland Adult Specialist Immunisation Service (QASIS) – Adult service (over 16 years) Referrals for QASIS can be sent via Smart Referral Workflow Solution (QASIS is located under Immunology – Medical Objects – ID MQ40290004P For more information contact QASIS on (07) 3646 3300 or email RBWH-QASIS@health.qld.gov.au Adverse events reporting A suspected adverse event following immunisation (AEFI) in Queensland (QLD) can be reported by downloading the Qld Adverse Events Following Immunisation Reporting Form from the Queensland Health website. For further information contact your local PHU. South Australia Advice line - general immunisation SA Health Immunisation Section Tel: 1300 232 272 Advice line - COVID-19 South Australian COVID-19 Specialist Immunisation Clinic COVID-19 Clinical Advisory Service Tel: 1300 232 272. 8.30 am – 5.00 pm (Monday to Friday) Serious adverse event following immunisation (AEFI) related to COVID vaccines can also be reported on this number outside of business hours. All referrals to the South Australian COVID-19 Specialist Immunisation Clinic must be forwarded via fax or email using the SACSIC Referral Form (PDF 47KB). Fax: 08 7074 6247 Email: Health.RAHCOVIDVaccineAdverseEffects@sa.gov.au For more information on the SACSIC referral process refer to the SACSIC Clinical Referral Guide (PDF 272KB) Clinics Women’s & Children’s Hospital Specialist Immunisation Clinic Tel: (08) 8161 8638 Adverse events reporting A suspected AEFI in South Australia (SA) can be reported via submission of the online Vaccine Reaction Reporting Form which can also be downloaded both options available on the South Australian Health website Tel: 1300 232 272 Western Australia Advice line - general immunisation For general advice: Health professionals are encouraged to contact the Child & Adolescent Community Health: Central Immunisation Clinic or local Public Health Unit For further support or for complex immunisation advice: Stan Perron Immunisation Service Perth Children’s Hospital Tel: 08 6456 2222 Advice line - COVID-19 vaccination General advice (not bookings or adverse events) Metropolitan Communicable Disease Control Tel: 9222 8588 8 am to 4 pm (Monday to Friday) For adverse events reporting, see below. For urgent after-hours advice about serious adverse events following immunisation (AEFI), call 6457 3333 and ask for the on-call immunologist. Clinics Children Perth Children’s Hospital: Stan Perron Immunisation Service: Specialist Immunisation Clinic Department of Infectious Diseases Tel: 1300 551 142 Adults Sir Charles Gairdner Hospital Immunology Department Tel: 08 6457 3333 Adverse events reporting WA notifications are made through the online WA Vaccine Safety Surveillance System (WAVSS) Visit WA Department of Health website for further details If guidance and advice around AEFI reporting is required, WAVSS staff can be contacted at: Tel: 6456 0208 8 am to 4.30 pm (Monday to Friday) Australian Capital Territory Advice line - general immunisation and COVID-19 vaccinations ACT Health Immunisation Unit Tel: 02 5124 9800 8.30 am to 4.30 pm After hours support available for urgent matters only on 02 5124 9800 (follow prompts) Clinics Centenary Hospital for Women and Children Specialist Immunisation Clinic Tel: 02 6205 2300 Adverse events reporting A suspected adverse event following immunisation (AEFI) in the Australian Capital Territory (ACT) can be reported by Immunisation Adverse Event reporting form available on the ACT Government ACT Health website Tel: 02 6205 2300 Tasmania Advice line - general immunisation and COVID-19 vaccination DoH Public Health Hotline Tel: 1800 671 738 Hours of support: Monday – Friday: 8 am – 7 pm Saturday – Sunday: 8 am – 4 pm. On-call service available Clinics Royal Hobart Hospital Paediatrician Specialist Medical Review Outpatients Clinic Tel: 1300 135 513 Adverse events reporting A suspected AEFI in Tasmania should be reported to the local health authority (i.e. the AEFI team within the Public Health Unit). The PHU refers the AEFIs to the Therapeutic Goods Administration on a weekly basis or sooner in the event of a serious AEFI. Tel: 1800 671 738 Northern Territory Advice line - general immunisation and COVID-19 vaccination NT immunisation advice line Tel: 08 8922 8315 or 1800 008 002 Clinics Royal Darwin Hospital or Alice Springs Hospital Refer to Paediatrician or medical specialist (adults) For further information contact the NT immunisation advice line Adverse events reporting A suspected adverse event following immunisation (AEFI) in the Northern Territory (NT) can be reported by the Adverse event following immunisation /vaccine failure form available on the Northern Territory Government Department of Health website Tel: 1800 008 002 News & Events News | 03 November 2023 The Vaccination Insights project – national surveillance of drivers of under-vaccination in Australian children aged under 5 years News | 27 October 2023 Indigenous status completeness in notification data strong for some vaccine preventable diseases, but improvements needed News | 26 October 2023 Maternal vaccination rates are increasing steadily in NSW – but coverage inequalities remain, new research shows News | 21 September 2023 Multiple vaccinations for children – new NCIRS resource 82880 views